Do you take medical insurance?
Are you a primary care provider?
No. Freedom Functional Wellness is not a Primary Care Provider (PCP).
Are labs and testing included in billing costs?
through Labcorp.
Are prescriptions managed through your provided services?
Lou does not prescribe Adderall, Vyvanse, any medication for ADHD, anti-depressant, Xanax, Ativan, Klonopin, or any benzodiazepine or controlled substance other than testosterone. There is a standard $25.00 service fee charged for pursuing prior authorizations from insurance companies for medications.
How is billing handled since you don't accept insurance?
To streamline our billing process and ensure timely payment for services, all patients are required to keep an active credit card on file with our office. Charges are communicated in advance, and/or outlined in our Fee for Service Agreement.
Cash, check, and credit card (MasterCard, Visa, Discover) are all accepted methods of payment for services. We do accept HSA and FSA cards. When you schedule the initial visit, we request a credit card on file to hold the appointment for you. No charges will be applied to your credit card unless you miss or cancel an appointment without proper notice. On the day of your scheduled appointment, all charges for consultations, laboratory testing and nutritional supplements will be itemized and payment will be due. Over-the-phone or in-person consultations will be billed to your credit card on file unless you provide other payment information and instructions prior to your appointment. If additional lab tests are required and our office sends test kits, the appropriate fees will be charged to your account.
Do you provide assistance with completing disability claims?
Lou Higuera, NP does not fill out medical disability forms for patients, nor does she submit her medical notes to support disability claims.
How should we plan on contacting you by phone, text, or email?
Phone messages will be responded to as soon as possible. To reach the office, please call 615-348-5098 or send a portal message if not urgent. If you call after hours (after 5:00 PM or on a weekend), please leave a message and the office staff will return your call as soon as possible. Please note the office is closed Wednesdays and Fridays. We are not an urgent-care clinic and do not have after-hours services.
Will you accept lab results from other providers or offices?
Yes, only if these are in PDF format. Have them ready or sent to our office PRIOR to visit. We do not accept screen shots of labs due to the amount of time taken to manually enter these into our database.
What should I know about coming into the office for a visit?
Please DO NOT wear perfume/cologne to our office. Many patients as well as the provider are chemically sensitive.
What if I need to reschedule or cancel an appointment?
There is a 48-hour (2 business days) cancellation and rescheduling policy. Your appointment must be cancelled or rescheduled at least 48 hours (2 business days) prior to your consultation time or you will be charged a $150 cancellation fee. There will be a 100% office visit charge for “no-shows”. You may cancel your appointment by calling the office at 615-348-5098 or emailing office@freedomfunctionalwellness.com.
What happens if I'm late for a scheduled appointment?
We are committed to being on time with patients’ appointments in order to prevent increased waiting times. If you arrive late to the office for your consult, your appointment will end at the scheduled time and you will be charged for the length of the originally scheduled visit.